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1. Who do I call to get a pothole repaired?

Please call 321-433-8770 or complete the Request Tracker Form and someone will get back with you. Request Tracker Form

2. How do I report a traffic signal that is not working?

During daytime hours, please call 321-433-8770 or complete the Request Tracker form and someone will get back with you. After hours, or in emergencies, please call the Cocoa Police Department at 321-639-7620 Ext. 4. If our answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. Request Tracker Form

3. How do I report a damaged street signs?

Residents within the Municipality of Cocoa can call 321-433-8770 or complete the Request Tracker form and someone will get back with you. If a STOP sign is down please contact the City of Cocoa Police Department at 321-639-7620 Ext. 4. If our answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. Request Tracker Form

4. Can I get A Stop Sign installed?

Stop signs are installed to promote safer intersections. Stop signs generally do not deter someone from speeding – if someone intentionally and wantonly violates the posted speed limit they will also violate Stop signs. If there is an issue with routine speeding normally we first look at increased Police enforcement. The Cocoa Police Department can be reached at 639-7620 x 4. If our Police Department feels enforcement is not viable they request Public Works to look further in to the issue to see what other solutions may exist.

5. Who should I contact to report trees or hedges blocking roadways, street lights, or traffic control devices?

Please call 321-433-8770 or complete the Request Tracker form and someone will get back with you. If you feel it is an immediate danger to the motoring public please contacts the City of Cocoa Police Department at 321-639-7620 Ext. 4. If our answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. Request Tracker Form

6. How can I get Speed Humps?

Typically, most speeding situations can be resolved with enforcement for the laws we have in place now. You may contact the Cocoa Police Department at 321-639-7620 Ext. 4 and describe the vehicle and time of day of the incident. Speed humps are installed only after all other efforts to curb speeding have been exhausted. To begin the process for installing speed humps a petition is signed by at least 51% of the property owners, owning at least 51% of the property, along the impacted street. After receiving a valid petition – from 51% of property owners along the impacted street - Public Works will conduct an assessment to determine a likely outcome of speed humps – beneficial and negative, what surrounding area and connecting streets will be impacted, where the speed humps are best placed, the full installation and maintenance cost, comments from emergency services – Police & Fire, and all required signage installations. After the assessment is completed a second petition requiring 51% of property owners within the “impacted area” are again requested to re sign the petition and acknowledge receipt of the copy of the Public Works assessment. Once a post assessment petition is validated, Cocoa City Council will then be requested to review. Police - Traffic Complaint Form

7. How can I report a pot hole or find out when my street is scheduled for resurfacing?

Please call 321-433-8770 or you can complete the Request Tracker form and someone will get back with you, if an answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. Ideally, local residential streets should be repaved between 15 and 20 years taking into consideration conditions and traffic load - unless an unusual circumstance deems it necessary to re-pave sooner. Several of the major streets in Cocoa; i.e., Clear Lake Road, Dixon, SR520, US1, are not maintained by the City of Cocoa. But you may consider contacting our office and allow us to relay requests for services to the County or State as needed. In 2006 – it costs on average about $60,000 to mill and repave one of our local residential streets.
City of Coca budgets a fixed amount of money for roadway resurfacing each year.
Request Tracker Form

8. How can I get a sidewalk repaired?

Please call 321-433-8770 or complete the Request Tracker form and someone will get back with you; if an answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. A sidewalk panel that has been pushed up by tree roots or some other source is a priority on our maintenance list. Citizens can help us monitor our sidewalks by calling in broken sidewalks. A sidewalk that is simply cracked is a cosmetic issue and doesn’t require immediate attention.

A new sidewalk is one where there is currently none. Needs will have to be evaluated and, then, a petition with signatures of the neighboring residents will have to be obtained. Funds may need to be budgeted for the project. Request Tracker Form

9. How can I get my street swept?

Please call 321-433-8770 or complete the Request Tracker form and someone will get back with you; if our answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. A street sweeper is contracted by the City to sweep streets and parking lots once a month. The purpose of sweeping is an environmental precaution to prevent pollution and debris from entering our storm system and water ways. The cleaner the storm drain system is the better it operates. Typically, Cocoa sweeps about 90 cubic yards of debris a month; that’s 90 cy that does not make its way in to our water ways. Sweeping begins on the first day of the month and continues until all streets have been swept, typically about six working days. After the first cycle has been completed, the sweeper returns the third week and sweeps again in the Cocoa Village area. Hours of operation are generally from 4:00 A.M. to 4:00 P.M.. Please help by keeping trees trimmed 14 feet above the street and bushes cut back from the curb so the sweeper can get under and past. Also, if you know the sweeper is in your area try to avoid street parking.

Request Tracker Form