What if my home is used as a seasonal property?

The City of Cocoa no longer requires the account holder to pay monthly base fees associated with a service address that is considered seasonal where the water utility is not utilized, the meter can be turned off and the account can be terminated.

If you are the account holder and elect to have the water service turned off, you must complete a Termination of Service Request Form (PDF) and return the signed form to customerservice@cocoafl.org along with a copy of your government-issued photo identification. Requests may take up to two (2) business days to process.

When you are ready to reactivate service, you may call or email the Utility Customer Service Division to make the request. A copy of your ID may be required to reactivate service. All service reactivations will be assessed the current administrative fee.

We do not offer same-day service, termination and reactivation requests may take up to two (2) business days to process. 

If the account has saved Automatic Debit (ACH) information with the City of Cocoa, this will resume when your account is reactivated. Please confirm/update this information with a Customer Service Representative.

If you live outside of the city limits of Cocoa, you may be billed directly for services provided by your municipality (garbage pickup, stormwater, sewer, etc.) even if your water service is suspended.

All final balances must be paid in order to reinstate service. Accounts with a credit balance will be issued a refund check mailed to the address on file.

If you elect to keep your service in a "ready to serve" active status, you will continue to be charged monthly base fees in addition to any consumption that may register while you are away. The City of Cocoa recommends securing all outside hose bibs while you are away from your property for an extended period of time.

If you require further information please contact the Utility Customer Service Division at (321) 433-8400 or customerservice@cocoafl.org.

Show All Answers

1. What are the hours for Customer Service?
2.

Payment Kiosk

3. How does the payment kiosk work?
4. What if my service has been interrupted?
5. Is the drop box still available?
6. Do I need to have my bill with me to pay at the kiosk?
7. Does the payment kiosk provide receipts?
8. Does the payment kiosk provide change?
9. Does the payment kiosk accept coins?
10. Do payments post to my account immediately?
11.

General FAQs

12. How do I start utility service?
13. If my service has been disconnected for non-payment, how do I get my water restored?
14. What if my home is used as a seasonal property?
15. How do I request a Utility Lien Search?
16.

Bills and Payments

17. How can I pay my bill? Where should I mail my payment?
18. How often will I be billed?
19. What occurs if my payment is late?
20. Why do I have two late fees on one bill?
21. What happens if I don't receive a bill?
22.

High Consumption and Leaks

23. How can I receive a credit for a pool fill?
24. Meters and Reading the Meter
25. How does Cocoa read the meter when it is covered by dirt or under water?
26. Who owns the water meter?
27. What is the watering restriction?
28. Does Cocoa ever estimate water meter readings?
29. How do we know the meter did not speed up?
30. How can I read my water meter?
31.

Water Line Breaks

32. What if I have a water line break?
33. What if I have a water line break after hours or on weekends?
34.

Misc.

35. Are there any Senior Citizen or Disabled Citizen discounts?
36. What is a cross connection?
37.

Water Quality Questions

38. Why do I sometimes see black particles in my water?
39. I had my water tested for free and they are saying I have some issues with my water, is my water safe?
40. Is tap water safe to be used for kidney dialysis?
41. Can I use regular tap water in my aquarium?
42. Can you recommend a water treatment device?
43. Is bottled water safer than tap water?
44. My tap water has a brown, red, or yellow color tint, what can I do?
45. My tap water sometimes looks milky or opaque, why is that?
46. The aerators on my faucets have white particles on them and there are white particles in my water. What is this?
47. Why is there white residue sometimes on my dishes, the shower, and in the ice cubes?
48. Why is it hard to get the soap off my hands, body, hair, clothes or car? (Hardness of water?)
49. Sometimes I smell an odor coming from my tap. What could this be?
50. My water smells and tastes like chlorine or bleach, what can I do?
51. Is fluoride in my drinking water?
52. What is the red/pink tinted stuff in my shower, toilet, or pet bowl?
53. What if I did not find an answer to my question about Drinking Water?
54. What is "backflow"