911 & VoIP Phones (Internet Phones)

Voice Over Internet Protocol (VoIP)

9-1-1 calls placed using recently released "Voice Over Internet Protocol" (VoIP) telephones may be routed in different ways depending on the service provider.

Calling 911 from VoIP

The dispatcher may or may not have your address information depending on your service provider. It is best to assume that the dispatcher does NOT have your exact location when calling 9-1-1 from a VoIP phone.

It is important to notify your VoIP provider any time you change the physical location of your VoIP telephone to ensure that your telephone call is routed to the correct 9-1-1 center.

Important Message

VoIP providers may ship equipment that does not have the ability to dial 9-1-1. Many times, users must visit a special website or call a special telephone number in order to activate 9-1-1 service. It is important to read the documentation that came with the VoIP equipment when it is received to ensure that 9-1-1 service is available when you need it. If you have questions about how to do this, contact your VoIP service provider.