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  • Editing and processing bills - The City of Cocoa sends out more than 81,600 water bills per month. Utility services for Brevard County; the Cities of Rockledge, Cape Canaveral, Titusville and Cocoa Beach, Sun Lake and Colony Park are also billed on the Cocoa Water bill.
  • Collecting and processing of utility payments
  • Processing all final billing and refunds
  • Reconciling payments from various banking facilities, including credit cards and lockbox payments
  • Facilitating the collection process of all debt
  • Serving as liaison to Waste Management for Cocoa Residence
  • Assisting in the reconciliation of the Utility Accounting System
  • Working closely with the Customer Service division to assist in Customer satisfaction
  • Working closely with Field Services to correct any irregularities with Customers accounts
  • Monitoring the work and contracts of serveral vendors
  • Researching and preparing a wide variety of analytical reports for various departments and other utility companies

Contact Customer Service at (321) 433-8400 or via email.