How do I start utility service?
You can start service several different ways depending on if you have ever had service with the City of Cocoa before.


If you have had prior service with the City of Cocoa, and we have up to date information for you, you can call our customer service office at (321) 433-8400 or visit us in person at Cocoa City Hall located at 65 Stone St. in Cocoa.

If you have never had service or we have no or incomplete information for you account, you can fill out and print a New Account Application Online Form or PDF Version. Have the form notarized and send it, along with legible copies of your driver's license and Social Security card by fax to (321) 433-8408 or mail to City of Cocoa Customer Service, 65 Stone St., Cocoa, FL 32922.

Show All Answers

1. Service Changes
2. How do I start utility service?
3. How much is the administration fee for new accounts and transfers?
4. How do I terminate my account?
5. If my service has been terminated for non-payment, how do I get my water back on?
6. Bills and Payments
7. How can I pay my bill? Where should I mail my payment?
8. How often will I be billed?
9. What occurs if my payment is late?
10. Why do I have two late fees on one bill?
11. What are eChecks (or Electronic Checks)?
12. What are e-Notifications or e-Bills?
13. What happens if I don't receive a bill?
14.

Deposits

15. What is the amount of the water deposit?
16. What is the amount of the sewer deposit?
17. How much are the commercial deposits?
18. Will my deposit be refunded?
19.

High Consumption and Leaks

20. Does the City of Cocoa pay interest on deposits?
21. How can I receive a credit if I have a leak?
22. How can I receive a credit for a pool fill?
23. Meters and Reading the Meter
24. How does Cocoa read the meter when it is covered by dirt or under water?
25. Who owns the water meter?
26. What is the watering restriction?
27. Does Cocoa ever estimate water meter readings?
28. How do we know the meter did not speed up?
29. How can I read my water meter?
30.

Water Line Breaks

31. What if I have a water line break?
32. What if I have a water line break after hours or on weekends?
33.

Misc.

34. Are there any Senior Citizen or Disabled Citizen discounts?
35. What is a cross connection?
36.

Water Quality Questions

37. Why do I sometimes see black particles in my water?
38. I had my water tested for free and they are saying I have some issues with my water, is my water safe?
39. Is tap water safe to be used for kidney dialysis?
40. Can I use regular tap water in my aquarium?
41. Can you recommend a water treatment device?
42. Is bottled water safer than tap water?
43. My tap water has a brown, red, or yellow color tint, what can I do?
44. My tap water sometimes looks milky or opaque, why is that?
45. The aerators on my faucets have white particles on them and there are white particles in my water. What is this?
46. Why is there white residue sometimes on my dishes, the shower, and in the ice cubes?
47. Why is it hard to get the soap off my hands, body, hair, clothes or car? (Hardness of water?)
48. Sometimes I smell an odor coming from my tap. What could this be?
49. My water smells and tastes like chlorine or bleach, what can I do?
50. Is fluoride in my drinking water?
51. What is the red/pink tinted stuff in my shower, toilet, or pet bowl?
52. What if I did not find an answer to my question about Drinking Water?