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The following is a list of questions frequently asked by citizens. You may search for specific words or phases, or shorten the list by selecting a specific category.
Building Permits
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If it needs to be inspected. If it is an accessory structure, porch, roof, fence, or any addition. Any driveway. |
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If the valuation of the work is less than $1,000.00 and no inspection is necessary, or three (3) squares or less of roofing repairs, painting, trim,screens, rain gutters, and most household TV antennas. |
City Clerk
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In accordance with Section 119.07(a)(a) of the Florida Statutes, the costs for duplication of public records are as follows: One sided pages cost $.15 per page Two sided pages cost $.20 per page Oversized pages (11"x17" or14-7/8"x11") cost $.25 per page All other pages are charged at the actual cost of duplication Certified copies cost $1.00 per certification plus the copying charge Costs for clerical or supervisory assistance apply when the nature or volume of public records requested to be inspected, examined, or copied requires 15 minutes or more of information technology images or extensive clerical or supervisory assistance by personnel of the department or division involved, in addition to the actual cost of duplication. The actual charge shall be reasonable and shall be based upon the labor costs actually incurred or attributable to the City for the clerical and supervisory assistance required of the personnel providing the service. In keeping with the City of Cocoa's easy access, community spirit, public document policy, there will be no labor charge for requests requiring fifteen minutes or less in actual labor. However, when requests from members of the public require fifteen minutes or more in actual labor, they will be charged for all time expended. Based upon the length of time estimated to provide the service, a deposit may be required. Fifteen minutes of clerical time will be charged to copy an audio cassette is or a video cassette, in addition to the actual cost of the cassette. |
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If you are 65 years of age or older and have a household income that does not exceed $20,000.00, you may apply for an additional homestead exemption at the Brevard County Property Appraiser's Office. Income verification and a sworn statement must be provided at the time of application. For additional information, please call (321) 455-1444. For additional information... |
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The telephone number for the Cocoa Beach Area Chamber of Commerce, which is located at 400 Fortenberry Road in Merritt Island, and serves all of Central Brevard County, is (321) 459-2200. Cocoa Beach Area Chamber of Commerce |
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The Brevard County Housing Authority has several offices, and the phone number for the office located in Cocoa is (321) 636-8534. Brevard County Housing Authority |
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County Clerk of Court at (321) 637-5413. |
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Call the Brevard County Clerk of Court at (321) 637-5413. |
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Call Waste Management Services at (321) 636-6894. |
Economic Development
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Annexation is a process outlined in Florida Statutes whereby residents and businesses located outside City limits decide to join and become part of the City. |
Fire
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No - open burning of any type is not allowed in the city limits of Cocoa |
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You must be state certified as a firefighter. We give our entrance exam annually. Please contact our Human resources Department to apply. |
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No Cocoa has 35 full-time firefighters |
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Yes we issue and install smoke detectors free of charge. For more information call 690-1895 |
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Cocoa Fire Rescue responds to all requests in the city for medical assistance. We are equipped to provide medical aid until a county ambulance arrives. In most cases the fire truck can arrive minutes before the ambulance. |
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Yes, we give tours at all 3 Cocoa Fire Stations. Please call 690-1895 to arrange your tour. |
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Yes truck 31 is our 1995 75 foot ladder truck. It is housed at fire station 1 at 114 First St. |
Holidays on Ice
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Admission is $7.00 and skate rental is $3.00. |
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Yes. You would only pay the $7.00 admission. (no double blades available) |
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No. The admission is good for the entire day. |
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Yes. Just keep your wrist band on your wrist (admission ticket) and you can return the same day. Wrist band colors change daily. If you turn in your skates, you will need to re-rent them if you come back the same day. Skates can not leave the rink area. So if you need to leave the area, you will need to turn in your skates and re-rent when you come back. |
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There are many areas available for you to watch in our "viewing area". |
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Everyone who skates must sign a waiver accepting a skate at your own risk policy. Children under the age of 18 must have an adult sign the waiver on their behalf. |
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No. Children range in abilities. You should judge for yourself your own child’s ability. |
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No. Unfortunately there is no way to identify or differentiate. |
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No. No one is allowed on the ice without wearing skates. |
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Skates are available from children’s size 9 up to adult size 13. Skate sizes will not always match shoe sizes. Our employees will help you identify a size that’s right for you. |
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Yes. There is a $5.00 fee to have your own skates sharpened. |
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Cash or Major Credit Cards will be accepted. |
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Yes. A variety of food, soda, water and hot chocolate are available at the rink during the rink's open hours. There are also a wide range of restaurants in the immediate area. |
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The ice rink is outdoors and therefore you should plan to dress warm enough to sustain being outside in the daily conditions. Socks, gloves are recommended regardless of the conditions and will be available for purchase in the area. |
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Yes. They are located next to the skatehouse in the Riverfront Park. |
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Yes. If you have a small or large party/group, please call us to arrange the best time for your group to attend. For discount rates and for more information, call 321-639-3500. |
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FREE Parking is available throughout the Village as well as in Lee Wenner Park which is always open. |
Home Page
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Yes, there are over 6,000 new residential lots. |
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Cocoa is home to several Magnet elementary schools, Cocoa High School, Brevard Community College and the University of Central Florida's Brevard Campus. It is a true circle of learning within a 5 mile radius! |
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At this time, there are 17,500 residents in Cocoa. |
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Cocoa is centrally located in Brevard County on the Space Coast and is just 15 minutes from Port Canaveral, Kennedy Space Center, and 40 minutes from Orlando International Airport. |
Leisure Services
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First you would need to call (321) 639-3500 to see if the date and space your are requesting is available. The Leisure Services staff can put your date on a pending hold for 2 weeks. This will give you 2 weeks to fill out and submit the necessary forms and 25% deposit to hold the space. Event Reservations... |
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Civic Center: Ballroom - 700 Seating, 1,200 Standing Conference Room #1 - 160 Seating, 290 Standing Conference Room #2 - 64 Seating, 138 StandingPorcher House: 85 Seating, 125 Standing Riverfront Park: 1,500 Standing Cocoa Municipal Stadium: 2,550 Seating |
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The remainder of all rental balances are due 30 days prior to the event start date. |
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Alcohol is permitted at events inside the City of Cocoa facilities. However, it must be served through your licensed and insured caterer. Alcohol served at outdoor events must be approved through City Council. |
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The Porcher House, Civic Center and Riverfront Park close for events at 11:00pm and the lessee must be cleaned up and out of the facility by 12:00am. |
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The lessee of the facility is required to clean-up after their own event. This includes cleaning of the kitchen facilities, taking trash out to the dumpsters and vacuumming if necessary. |
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Times for an event must include set-up and tear-down times. If you go beyond your contracted time, you will be charged the hourly rate for every 15 minutes past the contracted time. |
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You can visit the Leisure Services Special Events Calendar on the City of Cocoa website or you can sign up to get e-mail notifications of all upcoming special events. Event Notification E-mail List... |
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The Riverfront Park Fountain runs daily from 10:00am-6:00pm everyday unless it undergoing maintenance or is scheduled to go off for an event. To find out if the Fountain is scheduled to be off, please contact Leisure Services at (321) 639-3500. |
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Visitors and/or merchants may contact the Cities "Keep Cocoa Village Clean" hotline at (321) 635-7711 to submit their concerns or visit our website at keepcocoavillageclean@cocoafl.org. |
Planning and Zoning
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The Brevard County Property Appraiser provides accurate valuations of property located within Brevard County and makes every effort to produce and publish the most current and accurate information possible. By clicking on the "Property Research" button on the Property Appraiser's web page, one can search property records by owner name, legal description, tax account number, and property address. Once the property is found, the information listed includes Parcel ID, Property Address, Tax Account Number, Owner Information, Legal Description, Value Summary, and information on Land, Sales, Extra Features, and Taxes for the property. General boundary maps and aerial photographs are also available. To access the Property Appraiser's web site, please follow this link http://www.brevardpropertyappraiser.com or copy it to your browser. |
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The Parcel ID or property address of a property is needed in order to determine its zoning. If you do not have either one, they can be obtained at the Brevard County Property Appraiser's website. Once the Parcel ID or property address is known, please contact the Planning and Zoning Division for zoning confirmation. Written Zoning Confirmation Letters are available for a nominal fee. |
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To determine the location of your property, please contact the Planning and Zoning Division and provide one or more of the following information: physical address, Tax Account number, or Parcel ID. |
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Annexations, which are sometimes termed as "voluntary annexations", "majority consent annexations" or "referendum annexations", are managed by the City of Cocoa's Office of Economic Development. For more information, please contact the Economic Development Specialist at (321) 433-8525 or visit the Economic Development webpage. |
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Redevelopment Areas, which are also known as "community redevelopment areas", CRAs or RDAs, are managed by the City of Cocoa's Office of Economic Development. For more information, please contact the Redevelopment Coordinator (321) 433-8510 or visit the Economic Development webpage. |
Police Department
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All requests for police services are assigned to priority based on the seriousness of the incident and the potential for injury or damage to property. At times, calls of less urgent nature must be delayed so that we can respond immediately to emergencies. |
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Dispatchers are trained to try to get as much information as possible to best determine the nature of the problem and its seriousness. On emergency calls, the dispatcher has already sent the information to the officer while asking additional questions. |
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Yes, fingerprinting is done on Tuesdays from 9:00 a.m. until 12:00 noon, and on Thursdays from 1:00 p.m. until 4:30 p.m. There is a $10.00 fee. You must bring your fingerprint card with you, have it filled out in black ink, and have a valid picture ID. |
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Absolutely not. Florida regulations absolutely prohibit the police department from sharing information from the statewide FCIC/NCIC computer system with other than law enforcment personnel. The department can be fined, and lose its terminal for violations of these regulations. However, the Brevard County Tag Agency will run a tag for you, and the Florida Driver's License office will run a driver's license check. |
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Because of the potential for damage to vehicles the police department does not open locked vehicles. A locksmith is your best alternative. If a child is locked inside the vehicle, the Fire Department will send a rescue unit to remove the child from the vehicle, possibly by breaking a window. As a community service, certain locksmiths will also respond to release a child from a vehicle at no charge. |
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The police department can only have vehicles towed that are on public property. Call a wrecker service in your area and the vehicle will be towed away at no cost to you. The wrecker service will notify the owners once they have determined ownership. |
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An application may be obtained from the City Human Resources Department in City Hall. Call (321)639-7585 for information. |
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The Cocoa Police Department does not have a jail. To obtain this information you must contact the Brevard County jail directly at (321)690-1500. |
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The Records Section is open from 8:00 a.m. until 5:00 p.m., Monday through Friday. There is no charge for reports to victims. A charge of fifteen cents per page for single-sided copies, and twenty cents per page for two-sided copies is charged for requests from other parties. If you need further information about reports call the Records Section at (321)639-7620. |
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Cases involving criminal acts which appear to have some basis of solvability are referred to a Detective for further investigation. To inquire about your case, call the Criminal Investigations Division at (321)639-7620. |
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Traffic Citations are processed through the Traffic Division of the Brevard County Clerk of Court's Office. If you have any questions about paying for a traffic citation or you would like to set a hearing date, please contact the Clerk's Office directly at (321)264-5283. The Brevard Clerk of Court |
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The police department will respond 24 hours a day, seven days a week to requests for police assistance. The phone number for non-emergency assistance is (321)639-7620. |
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Some reports can be taken over the telephone by a Dispatcher, however, most will require an officer to respond. |
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The Police department dispatch center does not have the names of persons involved in accidents available. If a person is injured in an accident and unable to call themselves, we will notify their family. |
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Call the Police Department Field Services Division at (321)637-6312 and request that this area be placed on selective enforcement. |
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The Police Department depends on citizens calling to report crimes or suspicious activity. The Dispatcher who takes your call will ask questions about the activity to determine its nature and ask for descriptions of the people involved. You may be asked if an officer or detective may contact you but you may refuse contact and remain anonymous, if you wish. |
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Contact the Brevard County Law Enforcement Academy for information on becoming a police officer and entrance into the police academy. The police academy is located at the Melbourne campus of Brevard Community College, located at 3865 North Wickham Road, Melbourne, Florida 32935. BCC also houses the Brevard Police Testing and Certification Program for applicant testing and assisting out-of-state law enforcement officers who wish to relocate to our area. The Criminal Justice Center can be reached by telephone at (321)632-1111. |
Police Department - Criminal Investigation Division
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All reported crimes are processed and those with available leads are assigned either to a patrol officer or detective to investigate. Those cases without leads are inactivated. |
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Attempts are made to solve (close) most cases, because of limited time and resources however, we prioritize investigations of those more serious cases with strong leads ahead of less serious cases or those with few leads. Cases are prioritized based on solvability and seriousness of the offense. For example, a child abuse case will take precedence over a felony theft case. Often times the complexity of the case will dictate the length of time it takes to close it. Circumstances such as evidence that needs to be analyzed by the crime lab or another agency will often cause the case to remain open longer. |
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The final decision on whether or not a case will be prosecuted rests solely with the State Attorney’s Office. You may contact the Brevard County State Attorney at 321.617.7510 or through their web site: http://sa18.state.fl.us/ |
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Child abuse is a very serious situation and includes the physical, sexual and emotional damage inflicted on a child by another person, usually a trusted adult. |
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By being willing to get involved. Anytime a person suspects or fears a child is being abused, they need to make it their business and report it to the local police or the Department of Children & Families. To contact to the Department of Children & Families call 1.800.96.ABUSE |
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All child abuse investigations are assigned to a detective because of the serious nature and the delicacy of the cases. Detectives work with the Department of Children & Families in determining the exact nature and type of abuse. Once the investigation is completed it is forwarded to the state attorney for prosecution. For more information on child abuse and the Department of Children & Families visit their website: http://www.state.fl.us/cf_web/ |
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Narcotic use in the City of Cocoa is on the rise, however the citizens of Cocoa can make the difference to combat this problem. Anyone with information on drug dealers or users, please e-mail all tips to drugtips@cocoapolice.com All tips will remain anonymous. |
Police Department - Drug Abuse Residence Education
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D.A.R.E. stands for "Drug Abuse Resistance Education". This 17 week program is taught by specially trained Cocoa Police Officers. D.A.R.E. was originally developed by the Los Angeles Police Department in cooperation with the Unified School District in 1983. Conceived on the premise that prevention is the only long-term answer to our drug problem, this innovative program is proving to be effective and is now taught in schools in all 50 states and several foreign countries. The D.A.R.E. program is positive and substantive. It avoids scare tactics and relies on accurate information and a straight-forward approach. |
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D.A.R.E. Officers will visit classes, conduct faculty workshops and present programs to parent/teacher organizations in addition to their assigned classroom instruction. The Cocoa Police Department is now conducting D.A.R.E. programs in both of the city's elementary schools, and the addition of D.A.R.E. reinforces the department's commitment to the war against drugs. |
Police Department - Police Explorer
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The Exploring Program was developed by the Boy Scouts of America (BSA) for career-oriented young adults, aged 14 through 21. Explorer posts are attached to agencies or organizations, (such as the Cocoa Police Department) and members are called "Explorers". The Explorer program is very different from scouting, however. Exploring is an opportunity for young adults to explore a career field in a co-educational program operated and supervised by a local organization. |
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The Cocoa Police Department's Explorer Post 335 meets every Thursday at 6:00 PM at the Police Department at 1226 West King St., Cocoa, Florida. Interested guests are to arrive shortly before 6:00 PM and advise the Communications Center that you are here for the Explorers meeting. An Explorer will come to greet you and take you to the meeting location. The meetings generally last about three hours. At the meeting an Explorer will meet you to answer any questions you might have and help you with the application process. If you meet the qualifications for an Explorer, you will receive an application form, background form, and a study guide for the entrance test. Upon successfully completing the exam you will be given an oral review. After the successful completion of the testing and background process, you will become a probationary Explorer. The Explorer Post will issue part of the Explorer uniform for no cost, the remaining costs are the responsibility of the Explorer. |
Police Department - School Resource Officer
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The School Resource Officer program (SRO) is a nationally accepted program involving the placement of a law enforcement officer within the educational environment. The officer, while in school, is involved in a variety of functions aimed at prevention. Besides being an active high profile law enforcement officer, the SRO is a resource for students, parents, teachers and administration regarding law issues. Another duty for the SRO is being a link to other service agencies which provide preventive and counseling services within the school district. Working hand in hand with the Principal in each school, the SRO assists with finding solutions to problems affecting school age children in the 21st Century. The SRO program is a proactive approach to deal with the pressures today's young people find themselves having to confront. This includes the use of alcohol, drugs, and tobacco, along with peer pressure, gang activity, and sex. These situations are not only in the schools, but in the community as well. The approach of addressing these issues only in the school, or only in the community, has not been completely effective. Traditionally, police and school did not interact until one called upon the other. Children affected by substance abuse or gang activity in the community will be carrying that into the school, which in turn affects other students, educators, and administrators. |
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One of the most important aspects of the SRO program is the ability of the officer to develop teamwork in fighting many problems that students of today are facing. The SRO works with many agencies such as school based-youth programs, HRS, Crosswinds, the Department of Juvenile Justice, and others to provide teen health services, substance abuse counseling, mental health counseling, and parent, student, and staff counseling. The basic outline of duties for the SRO includes investigating crimes that occur within the school and on school property, creating a positive role model for students, creating a link between law enforcement and the students, and being a resource for parents, staff, administration, and students in regards to law enforcement and community problems. Today, with two SROs, the program has become a valuable asset to the police department, school district, and the community. The SRO program works much the same way with each school in Cocoa. At Cocoa High School and Clearlake Middle School, the SROs work with the administration, educators, and counselors. The role each plays is dependent on the needs of the situation. Cocoa High School and Clearlake Middle School are dedicated to providing an education to all of their students. With this goal in mind, all assets and services are pledged to this end. A student with a suspected substance abuse problem is a different concern than a student being harassed or a student suspected of being involved in gang activity. No one person has the "final" say as to the solution to a situation, as each has a differing role, authority, and approach. The primary concern is that of the student. |
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The following is a list of SROs and their assigned schools: Cocoa High School - Officer Chris Bradshaw Clearlake Middle School - Officer Joe Truex |
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The SRO in Cocoa High School is located adjacent to the Front Office. Anyone in the school has access to the SRO, or a note can be left in the office. The Officer can also be contacted by calling Cocoa High School, at 632-5300. If the SRO is unavailable, you can leave a message; however, if school is not in session, or the switchboard operator is gone for the day, it is also possible to contact the SRO through the Cocoa Police Department, at 639-7620. The SRO in Clearlake Middle School is located in the Guidance Office. Anyone in the school has access to the SRO, or a note can be left with Rose Bartola or Jane Wolf, who are in the front office. The Officer can also be contacted by calling Clearlake Middle School, at 633-3660. If the SRO is unavailable, you can leave a message; however, if school is not in session, or the switchboard operator is gone for the day, it is also possible to contact the SRO through the Cocoa Police Department, at 639-7620. |
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This is a question that is common with parents, teachers, and community leaders. The question is easily answered when you ask yourself the following: Wouldn't you rather send your child to a school where there is an active law enforcement officer on duty, working with the school system, who acts quickly to solve problems? While there have been some concerns within and around Brevard County Schools, an officer in the school is not a required necessity. Any time an officer is in an area, that officer's presence alone will usually deter behavior not normally accepted by society. The Brevard County School system, the City of Cocoa, and the Cocoa Police Department, are working together to confront problems our students must face now. By addressing these issues together and proactively we become increasingly effective. Throughout the United States each year over 200,000 violent crimes occur on school property. Each year 150,000 students stay home because they are "sick of violence and afraid they might be stabbed, shot, or beaten". Every day in the U.S. 60 teachers are assaulted and 160 are threatened. It is estimated that between 100,000 and 135,000 guns are brought to school each day. During the 1992-93 school year, 91% of urban schools, 81% of suburban schools, and 69% of rural schools identified student vs. student assaults as the leading school related violent act. Although most statistics are nationwide, we can see the trend. An SRO, if utilized correctly, should be the first line of defense against gangs, drugs, alcohol, and school violence. The Supreme Court recognized the effects that gangs and drugs have in our schools and have ruled that "gangs and drugs" are inherently dangerous. They have also stated that every student in the United States has the right to feel safe while attending school. Through prevention programs, it is hoped that in Cocoa, Florida, we can reverse the trends that are hurting our youth and education. The school system understands and believes that we hold the future of youth in our hands. |
Police Department - Sexual Predators and Offenders
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There are three ways a person can be qualified and designated as a "sexual predator" in the state of Florida and, therefore, be required to comply with Florida's sexual predator registration laws: 1) "One is enough" - Commit one specified offense on or after October 1, 1993, in Florida or in another jurisdiction, be convicted of such an offense, and have a court enter a finding that such person is a sexual predator; OR 2) "Second Strike" - Commit one specified offense on or after October 1, 1993, in Florida or in another jurisdiction, after having previously been convicted of or found to have committed, or pled nolo contendere or guilty to, regardless or adjudication, one or more of specified sexual offenses, and have a court enter a finding that such person is a sexual predator. OR 3) An offender who has been determined to be a sexually violent predator pursuant to a civil commitment proceeding under chapter 394 shall be designated as a "sexual predator" under this section and is subject to registration and community and public notification. {Section 775.21(4)} |
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There are several ways a person can be qualified and designated as a "sexual offender" in the state of Florida and, therefore, be required to comply with Florida's sexual offender registration laws: 1) Be convicted of committing, or attempting, soliciting, or conspiring to commit, any of the specified crimes below in this state or of similar offenses in another jurisdiction (or any similar offense committed in this state which has been redesignated from a former statute number to a specified one); AND a. Be in the custody or control of, or under the supervision of, the Florida Department of Corrections, or be in the custody of a private correctional facility, on or after October 1, 1997, as a result of the above convictions. OR b. On or after October 1, 1997, be released or have been released from the sanction(s) imposed for the above conviction(s). ("Sanction" is defined below); OR 2) Establish or maintain a residence in this state and have not been designated as a sexual predator by a court of this state but have been designated as a sexual predator, as a sexually violent predator, or by another sexual offender designation in another state or jurisdiction and as a result of such designation, are subjected to registration or community or public notification, or both, or would be if a resident of that state or jurisdiction; OR 3) Establish or maintain a residence in this state and be in the custody or control of, under the supervision of, any other state or jurisdiction as a result of a conviction for committing, or attempting, soliciting, or conspiring to commit, any of the specified criminal offenses listed below (or any similar offense committed in this state which has been re-designated from a former statute number to the one specified). {Sections 943.0435(1)(a); 944.606(1)(b); 944.067(1)(a)} |
Police Department - Volunteer Program
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A V-COP is an adult who serves their community through volunteer service with the Cocoa Police Department. A V-COP may be a retired person who is looking for a way to use their years of experience and training to help their community. Or, they may be a younger person with a desire to help make things better in Cocoa. There is a place of service for every person in the V-COP program, regardless of training and experience. |
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V-COPs use their skills, knowledge and abilities in service to their community. Examples of activities include: Citizen's "Patrol" - a Mobile Neighborhood Watch! Lobby help desk - helping people who come to the police department for assistance. Technical assistance - helping with computer, radio and telephone support. Unit support - providing support to specific units, such as Traffic and SWAT units. |
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Any adult who has a heart to serve and desires to see their talents used to better the City of Cocoa. V-COP candidates must have a valid driver's license, without a history of significant traffic violations. Persons with felony convictions, a significant history of drug use, or recent alcohol-related traffic charges are not eligible to serve as V-COPs. V-COPs serve at the sole discretion of the Chief of Police. |
Public Works - Capital Projects
Public Works - Facilities Maintenance
Public Works - Garbage Collection
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Please call 321-433-8788; If you get an answering machine please leave a return call message, it just means we are on the phone with another customer. Or you can complete the Fix It Form and someone will get back with you. FIX-IT-FORM |
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Your residential collection includes garbage collection twice per week, recyclable collection once per week, yard waste collection once per week, one green waste and one white goods bulk pickups per year. |
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Solid Waste is picked up on Monday and Thursday. Recyclables, yard waste is picked up on Wednesdays. If you have a large amount of yard waste to be picked up, please call 636-6894. Bulk Greenwaste is picked up on Saturdays. |
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Containers can be placed curbside after 7 p.m. the day before your collection, and they must be removed from the curb by 7 p.m. on your collection day. |
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To protect the environment and ensure the safety of our residents, the City of Cocoa does not accept household hazardous waste for curbside collection. These items include solvents, paints, auto fluids and household/pool chemicals. As an alternative, Brevard County Solid Waste conducts hazardous household chemical collection during the year. For more information on household chemical collection, contact Brevard County Solid Waste at 321-633-2042. Brevard County Solid Waste |
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Yard waste is collected once per week as part of your standard curbside service. Please put the yard waste in an "Autocart" container (some people may call them "hobos" or "dumpsters"). Please do NOT put green waste in a plastic bag, or yard waste bag. To find out your yard waste collection day, call us at 321-639-7679 or email us at Publicworks@cocoafl.org or fill out the online Fix-It-Form. Fix-It-Form |
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On the Waste Management's website, they have an up-to-date listing of holiday schdule and contact information if you are uncertian about a holiday. You will, however, still receive two collections during weeks on which there is a holiday. If the holiday is on a Tuesday, then collection will be on Wednesday. If the holiday is on a Thursday, then collection will be on Friday. You can find the schedule here --> Waste Managemet Holiday Schedule |
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Almost anything! City of Cocoa residents enjoy Single-Stream Recycling. This means no more sorting, simply put everything in the same container. However, those handy plastic shopping bags can not go into the recycling. Most stores have a recycling container near the front specificly for those bags. Waste Management has all the details of "Single Stream" recycling here. |
Public Works - Grounds Maintenance
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Please contact 639-7679 or you can complete the fix it form and someone will get back with you. FIX IT FORM |
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The Public Works Grounds Maintenance Department is responsible for the care of the right of ways, passive parks and Cocoa Riverfront Park as well as the downtown area. |
Public Works - Stormwater
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Please call Public Works at 639-7679 or you can complete the fix it form and someone will get back with you. FIX IT FORM |
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Please call 321-639-7679 or complete the fix it form and someone will get back with you. If our answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. The City of Cocoa collects a minimal stormwater user fee to fund the maintenance of all public stormwater ditches and pipes. Public property ditches, catch basins, and storm water pipes are cleaned throughout the year to help promote the efficient stormwater management FIX IT FORM |
Public Works - Streets
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Please call 639-7679 or complete the fix it form and someone will get back with you. FIX IT FORM |
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During daytime hours, please call 321-639-7679 or complete the fix it form and someone will get back with you. After hours, or in emergencies, please call the Cocoa Police Department at 321-639-7620 Ext. 4. If our answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. FIX IT FORM |
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Please call 321-639-7679 or complete the fix it form and someone will get back with you. If a STOP sign is down please contact the City of Cocoa Police Department at 321-639-7620 Ext. 4. If our answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. FIX IT FORM |
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Stop signs are installed to promote safer intersections. Stop signs generally do not deter someone from speeding – if someone intentionally and wantonly violates the posted speed limit they will also violate Stop signs. If there is an issue with routine speeding normally we first look at increased Police enforcement. The Cocoa Police Department can be reached at 639-7620 x 4. If our Police Department feels enforcement is not viable they request Public Works to look further in to the issue to see what other solutions may exist. |
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Please call 321-639-7679 or complete the fix it form and someone will get back with you. If you feel it is an immediate danger to the motoring public please contacts the City of Cocoa Police Department at 321-639-7620 Ext. 4. If our answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. FIX IT FORM |
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Typically, most speeding situations can be resolved with enforcement for the laws we have in place now. You may contact the Cocoa Police Department at 321-639-7620 Ext. 4 and describe the vehicle and time of day of the incident. Speed humps are installed only after all other efforts to curb speeding have been exhausted. To begin the process for installing speed humps a petition is signed by at least 51% of the property owners, owning at least 51% of the property, along the impacted street. After receiving a valid petition – from 51% of property owners along the impacted street - Public Works will conduct an assessment to determine a likely outcome of speed humps – beneficial and negative, what surrounding area and connecting streets will be impacted, where the speed humps are best placed, the full installation and maintenance cost, comments from emergency services – Police & Fire, and all required signage installations. After the assessment is completed a second petition requiring 51% of property owners within the “impacted area” are again requested to re sign the petition and acknowledge receipt of the copy of the Public Works assessment. Once a post assessment petition is validated, Cocoa City Council will then be requested to review. Police - Traffic Complaint Form |
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Please call 321-639-7679 or you can complete the fix it form and someone will get back with you, if an answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. Ideally, local residential streets should be repaved between 15 and 20 years taking into consideration conditions and traffic load - unless an unusual circumstance deems it necessary to re-pave sooner. Several of the major streets in Cocoa; i.e., Clear Lake Road, Dixon, SR520, US1, are not maintained by the City of Cocoa. But you may consider contacting our office and allow us to relay requests for services to the County or State as needed. In 2006 – it costs on average about $60,000 to mill and repave one of our local residential streets. City of Coca budgets a fixed amount of money for roadway resurfacing each year. FIX IT FORM |
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Please call 321-639-7679 or complete the fix it form and someone will get back with you; if an answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. A sidewalk panel that has been pushed up by tree roots or some other source is a priority on our maintenance list. Citizens can help us monitor our sidewalks by calling in broken sidewalks. A sidewalk that is simply cracked is a cosmetic issue and doesn’t require immediate attention. A new sidewalk is one where there is currently none. Needs will have to be evaluated and, then, a petition with signatures of the neighboring residents will have to be obtained. Funds may need to be budgeted for the project. FIX IT FORM |
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Please call 321-639-7679 or complete the fix it form and someone will get back with you; if our answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. A street sweeper is contracted by the City to sweep streets and parking lots once a month. The purpose of sweeping is an environmental precaution to prevent pollution and debris from entering our storm system and water ways. The cleaner the storm drain system is the better it operates. Typically, Cocoa sweeps about 90 cubic yards of debris a month; that’s 90 cy that does not make its way in to our water ways. Sweeping begins on the first day of the month and continues until all streets have been swept, typically about six working days. After the first cycle has been completed, the sweeper returns the third week and sweeps again in the Cocoa Village area. Hours of operation are generally from 4:00 A.M. to 4:00 P.M.. Please help by keeping trees trimmed 14 feet above the street and bushes cut back from the curb so the sweeper can get under and past. Also, if you know the sweeper is in your area try to avoid street parking. FIX IT FORM |
Purchasing
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The next City Auction will be held in the Spring of 2008. More... |
Utilities
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Questions about starting or changing service and associated fees. |
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You can start service several different ways depending on if you have ever had service with the City of Cocoa before. If you have had prior service with the City of Cocoa, and we have up to date information for you, you can call our customer service office at (321) 433-8400 or visit us in person at Cocoa City Hall located at 65 Stone St. in Cocoa. If you have never had service or we have no or incomplete information for you account, you can fill out and print a New Account Application Online Form or PDF Version. Have the form notarized and send it, along with legible copies of your driver's license and Social Security card, by fax to (321) 433-8408 or mail to City of Cocoa Customer Service, 65 Stone St., Cocoa, FL 32922. |
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On the first month's bill of any new account, a $30.00 non-refundable fee will be billed to the new owner/tenant. |
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You may fill out and submit the Terminate Service Application online; fax us the information at (321) 433-8408; call Customer Service at (321) 433-8400; or come in person to the Customer Service Department located in Cocoa City Hall at 65 Stone Street. Terminate Service |
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To reinstate service, the entire balance must be paid. Payment may be made with your Visa/Master Card on our web page, by phone or by visiting the office. To insure that your turn on is processed immediately, please inform the customer service representative that your water has been turned off for non-payment. If payment is made by 3:30pm, your water will be restored the same day. A $50.00 non-payment charge will be applied to your bill. |
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Questions about bills and payment options. |
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Several different payment options are available, such as:- Mail your payment to our secure payment processing center using the included payment stub and envelope. If you do not have a payment stub or envelope, please make sure your full account number, including dash, is on your check and send your payment to:
City of Cocoa P.O. Box 30225 Tampa, Fl 33630-3225
Mailing your bill directly to the City delays the processing of your payment and could result in cut off for non-payment. - Direct bank drafting by filling out an ACH Debit Request form
- Online credit card and e-check payments through our website
- Credit card payments using the Interactive Voice Response (IVR) System
- Walk-in over-the-counter payments
- Dropbox located near the south entrance to the City Hall building.
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The City bills on a monthly basis. Payment is due within 20 days from the billed date. |
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A late fee of $5.00 or 1.5% of your bill, whichever is greater, will be added to your account if payment is not received by the due date as stated on your bill. If you have received a bill with the previous balance not yet paid, a late notice will be sent to you within five days. If payment is not received within ten days from your second billing date, your service will be disconnected. |
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Example: March 15, 2002 bill was due on April 6th. April 6th bill was due on April 27th. May 10, 2002 bill was due on May 31st. If payment was not received by April 27th, two late fees would be charged. The March late fee could not have been charged on the April bill since it was sent out before the due date, therefore, it was charged on the May bill along with the April late fee. |
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eChecks are an electronic version of a paper check. This means that instead of a paper check, you fill out your bank information online. Although the entire process takes place electronically, an eCheck follows the same bacis path of a paper check. This means that no autorization or verification of funds or bank account or routing numbers is done at the time of your submission. If the incorrect account number is entered, the Bank rejects the payment and charges the City of Cocoa a return fee. This fee is passed onto the customer. If you use this service at www.cocoafl.org, please make sure your information is correct. |
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In an effort for the City to "Go Green", we offer e-Notifications. Your monthly bill will be emailed to you. Please call Customer Service at 321-433-8400 or email us at customerservice@cocoafl.org. |
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You should receive your bill around the same time every month. You may call the Customer Service office at (321) 433-8400 to have a new bill printed or to get your balance for payment. You may also access the automatic phone feature and have the bill faxed to you. Failure to receive your bill will not avoid discontinuation of service. |
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Questions about deposits. |
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For all single family residential service, the water deposit for a ¾" meter is $40.00 and will be billed on your first month's water bill. This deposit may be waived if you have a letter of good credit from a water utility within the last twelve-month period. |
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The City of Cocoa is a billing agent for the surrounding sewer service providers. The deposit is collected by the City of Cocoa on your first month's water bill if sewer is available in your area. The following are residential sewer deposits: Brevard County $60.00, Cape Canaveral $65.00, Cocoa inside City $50.00, Cocoa outside City $60.00, Cocoa Beach $65.00-$95.00, Rockledge $40.00 and Sun Lake $60.00. (The City of Cocoa sewer deposit may be waived if you have a letter of good credit from a water utility within the last twelve-month period.) |
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Contact our Customer Service office for all commercial deposits. |
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All residential water deposits are refunded after one year of good payment history. Cocoa, Cape Canaveral, Rockledge and Brevard County also refund residential sewer deposits after one year of continuous good payment history. All other sewer companies do not refund their sewer deposits until the account has terminated. |
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The City pays interest on deposits quarterly. Interest is credited directly to the water account. |
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Questions about high consumption, leaks, and credits. |
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You may receive a water credit if the bill with high consumption is at least $100.00 more than your average consumption and 50% greater than most recent 6 month average. Only one credit per twelve-month period may be granted. If the high consumption overlaps a two-month period, the City will calculate the credit on the month that will provide the customer with the highest credit. Customers on Cocoa sewer will be given a sewer credit back down to their average. To inquire about a sewer credit from the other utilities, please call them directly. Please click on High Consumption Application for more details. |
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Pool fills do not qualify for a high consumption water credit, although you may qualify for a sewer credit. Contact your sewer company,in writing, requesting a sewer credit. Please include the date the pool was filled. |
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Questions about the water or reuse meter. |
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The meter reader must often remove dirt from the glass meter face. Customers may not see the meter when it's clean because dirt may fall back in and cover the meter when the lid is closed. If the meter is under water, the meter reader uses a hand pump to pump the water out of the meter box until the meter face is clearly visible. We have also implemented a Radio Read program which is in its early stages. |
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City of Cocoa Utilities Department owns the meter and the backflow prevention assembly as well as the pipes connecting them to our system. The property owner owns the from the outside of the backflow prevention assembly into the building or home and is responsible for repair and maintenance. |
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The St. Johns River Water Management District imposes a year-round watering restriction. Updated March 8, 2009 Irrigation is prohibited between 10a.m. and 4p.m. During daylight savings time irrigation is limited to no more than two days per week on scheduled days. Residential irrigation at odd numbered addresses is allowed on Wednesday and Saturday. Residential irrigation at even addresses is allowed Thursday and Sunday. Nonresidential irrigation is allowed on Tuesday and Friday. During Eastern Standard Time irrigation is limited to no more than one day per week on scheduled days. Residential irrigation at odd number addresses is allowed on Saturday. Residential irrigation at even numbered addresses is allowed on Sunday. Nonresidential irrigation is allowed on Tuesday. **This does not apply if you are using a reclaimed water system. Reclaim water may be used at anytime. Call St Johns River Management District at 386-329-4500 for further questions or visit Floridaswater.com for additional information. |
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Yes, when the meter stops registering usage; or when the meter is inaccessible, such as when a vehicle is parked over the meter; or during times of flooding or storm situations. on these occasions, an authorized representative of the Customer Service Division estimates usage. NOTE: The property owner is responsible for providing clear access to the meter. |
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Because of its mechanical design, the meter cannot speed up. The meter is a positive displacement meter. This means that the meter will only register if water passes through it. A set of magnets transmits the motion of an internal disc, causing the numbers to turn only when water is passing through the meter. As a meter ages, it tends to slow down (measuring less water than actually passes through it) or stops altogether. If this happens, the city removes and replaces the meter. |
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To determine your water usage for one month, locate the meter in your yard. Make a note of the odometer-type numbers, reading them from left to right. About one month later, take another reading. Then calculate the total by subtracting the previous reading from the current reading. 06947400 (May reading in gallons) 06936300 (April reading in gallons) 11,100 gallons used The Customer Service Division bills water usage in increments of 1,000 gallons, always rounding down to the nearest thousand (never up). Since the actual reading was 11,100 gallons, the customer would only be billed for 11,000 gallons. The remaining 100 gallon will be billed the next billing cycle. Meter readers only record the black numbers on the white wheels. They do not record the white numbers on the black wheels which represent 100s, 10s and the sweep hand for single gallons. Your water meter can also be used as a leak detection device. It can tell you if there is a leak and how serious it is. It can also tell you how much water various appliances are using. To see if you have any leaks, turn off all the water in your home and check your water meter. If the leak detector (small red triangle or diamond) is not moving, you do not have a serious leak. To check for very slow leaks, note the position of the sweep hand and record the numbers above. Read the meter again after 15-20 minutes. If it has not moved, you have no leaks. If it has moved, it's time to search for leaks. It is the property owner's responsibility to correct leaks as soon as possible. Use your water meter to check how much water your sprinklers, toilets, showers, and washing machines use. **If you have a radio meter call customer service for further instruction. |
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Questions about Service line and Main line breaks. |
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During business hours call (321) 639-7671 |
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In case of emergencies, call (321) 433-8400. |
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PROTECTING YOUR HOME AGAINST CROSS-CONNECTIONS Without proper protection devices, something as useful as your garden hose has the potential to poison your home's water supply. In fact, over half of the nation's cross-connections involve unprotected garden hoses. What is a "cross-connection"? A cross-connection is a permanent or temporary piping arrangement which can allow your drinking water to be contaminated if a backflow condition occurs. What is "backflow"? It's just what it sounds like: the water is flowing in the opposite direction from its normal flow. With the direction of flow reversed due to a change in pressures, backflow can allow contaminants to enter our drinking water system through cross-connections. A potentially hazardous cross-connection occurs every time someone uses a garden hose sprayer to apply insecticides or herbicides to their lawn. Another cross-connection occurs when someone uses their garden hose to clear a stoppage in their sewer line. Without a backflow prevention assembly between your hose and hose bibb (spigot or outside faucet), the contents of the hose and anything it is connected to can backflow into the piping system and contaminate your drinking water. This hazardous situation can affect more than a single home. In 1977, an entire town in North Dakota had to be rationed drinking water from National Guard water trucks while the town's water distribution system was flushed and disinfected following contamination by DDT. Investigation determined that two residents spraying DDT had made direct cross-connections to their homes. A backflow condition had occurred, sucking the DDT through the home piping systems and out into the town's water distribution system. Backflows due to cross-connections are serious plumbing problems. They can cause sickness and even death. However, they can be avoided by the use of proper backflow prevention assemblies. Each spigot at your home should have a hose-bibb vacuum breaker installed. This is a simple, inexpensive assembly which can be purchased at any plumbing or hardware store. Installation is as easy as attaching your garden hose to a spigot. Are you unknowingly exposing your family to potentially harmful bacteria and viruses? All too often people who use a blue dye toilet tank freshener complain about “blue water” appearing at their kitchen sink. Where did this “blue water” come from? That’s Right – The Toilet Tank And, did you know that you may be exposing yourself and your family to bacteria and viruses just by flushing your toilet? Experts say that each time you flush your toilet, a little bit of sewer gas seeps into your toilet tank. To prevent the seepage of sewer gas and the germs associated with it from getting back into your drinking water, it is essential that the toilet flush valve in your toilet tank be properly air-gapped from the water contained in your toilet tank. An air gap is essential to prevent a cross-connection between your drinking water and the sewer. Air gaps eliminate cross-connections between your drinking water and the contaminated water in your toilet tank. Unfortunately, not all toilet flush valves provide this essential air gap. If a cross-connection exists, the slightest change in water pressure could allow contaminated water to backflow into your house, including your kitchen sink. To prevent this type of backflow, be sure to install a “plumbing-code approved” toilet flush valve. The air inlet on the flush valve MUST be located above the water level maintained in the tank by the float and the overflow pipe. It is important that the refill tube be attached to the over-flow pipe and properly air gapped above. Incorrect installations create cross-connections. For more information on cross-connection control and backflow prevention for your home or business, please contact the Transmission / Distribution Division- City of Cocoa Utilities Department 639-7653 ATTENTION PROPERTY OWNERS Effective: OCTOBER 1, 2008 The City of Cocoa Utilities Department will have a Contractor test your backflow prevention assembly each year. The cost for this will be on your monthly utility bill. Do not hire a Plumber or Contractor to test your backflow assembly. City of Cocoa Utilities Department 600 School Street Cocoa Florida 32922 |
Utilities - Engineering
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Contact the Engineering Representative at 321-639-7657. |
Wastewater Reclamation
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When you apply for reclaimed water service, you may select the size of the service line connection. The gallons per minute required to operate your sprinkler system will determine the service line size. Recommended water pressure allowance for design of a new sprinkler system is 40psi. |
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If you choose the financing option (for property located inside Cocoa city limits only) the appropriate monthly amount will be shown on your water bill. |
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Service Size ¾" Connection Charge $301 Amount Included on Water Bill $12.54 (x 24 months) Service Size 1" Connection Charge $425 Amount Included on Water Bill $17.71 (x 24 months) Service Size 1½" Connection Charge $700 Amount Included on Water Bill $29.17 (x 24 months) Service Size 2" Connection Charge $1,000 Amount Included on Water Bill $41.67 (x 24 months) |
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