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They are the voice of calm on your worst day and one week out of each year we honor them for the role they play in public safety. This week is National Public Safety Telecommunicator's week and we wanted to share the love. Meet our very own Telecommunicator Darlene Lanza. She shares what it's like being behind the scenes of an emergency call. We appreciate her and all of her colleagues in our Communications Center! Thank you for your service and always answering the call for help! Watch Video Here